Dispute & Complaint Audit
Before you send a complaint letter or accept a settlement, a careful second read can save time and strengthen your position. These prompts review your drafts for tone, accuracy and clarity; check bills, charges and statements line by line; compare contract or policy wording with what you were told; audit your case file and timeline for gaps; and evaluate replies and settlement offers. They also help small businesses review how they handle complaints. Paste only the facts you are comfortable sharing, with account numbers and names replaced by placeholders. The output is a checklist of questions, not legal advice; confirm deadlines and rights with a local consumer agency or qualified professional.
- Bills, Charges and Statement Review 17
- Draft Letter and Message Review 24
- Contract, Terms and Policy Check 17
- Case File, Timeline and Evidence Audit 17
- Complaint Handling Audit for Small Businesses 11
- Replies, Offers and Settlement Review 16
Prompts
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Utility Bill Audit: Readings, Rates, Standing Charges and Estimates
Check a utility bill for errors you can raise with evidence.
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Telecom Bill Audit: Plan, Add-Ons, Roaming and One-Off Fees
Find charges that do not match the plan you agreed.
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Itemised Medical Bill and Explanation of Benefits Reconciliation (Billing Only)
Reconcile an itemised medical bill with the insurer's explanation of benefits for billing questions only, without medical advice.
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Hotel or Rental Folio Audit: Fees, Taxes and Unused Services
Check a final bill line by line against the booking.
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Repair Invoice Audit: Parts, Labour Hours and Estimates
Check a mechanic's or repairer's invoice against the quote.
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Contractor Final Invoice Audit Against Contract and Change Orders
Reconcile what you are asked to pay with what was agreed.
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Card Statement Subscription and Unknown Charge Finder
Find recurring subscriptions and unknown charges on a card or bank statement, with a list to cancel, dispute or verify.
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Bank Fee and Overdraft Charge Audit
Review fees you paid to find errors or avoidable patterns.
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Moving or Storage Charges Audit Against the Estimate
Check charges from movers or storage against the paperwork.
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School, College or Childcare Bill Audit
Check fees against the contract and handbook.
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Rent Ledger and Charges Audit for Tenants
Reconcile rent, late fees and charges on a tenant statement.
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Insurance Premium and Renewal Quote Audit
Compare renewal premiums and policy changes with last year's cover.
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Delivery, Postage and Import Fee Audit
Check shipping charges, handling fees and customs charges on an order.
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Vehicle Purchase Paperwork and Add-On Audit
Review a buyer's order and finance papers for extras and mismatches.
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Tax Notice and Penalty Statement Reconciliation (No Tax Advice)
Reconcile a notice with your own records and prepare questions.
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Subscription Renewal Notice and Price Change Audit
Check whether you received proper notice and what you are being charged.
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Expense Reimbursement and Mileage Claim Audit
Check your own claim before submitting it, or a rejected claim after.
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Dispute Timeline Consistency Audit
Find date errors and contradictions in your own timeline.
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Evidence Strength Audit: Which Documents Carry Weight and Which Do Not
Rate each item of evidence for relevance, clarity and reliability.
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Call Log Completeness Audit
Check your contact log for gaps that would make it hard to rely on.
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Escalation Step Audit: Have I Skipped a Required Step?
Check that you have used the company's own complaint steps before going outside.
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Claim Amount Worksheet Review: Double Counting and Unsupported Items
Check your calculation before you send a demand or file a claim.
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Small Claims Evidence Bundle Review Before Printing
Check the pack for order, copies, readability and relevance.
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Photo and Screenshot Evidence Quality Audit
Check whether your images show what you think they show.
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Witness Statement Review for Clarity and First-Hand Knowledge
Check a witness statement for facts and avoid hearsay and opinion.
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Complaint Pack Readiness Score Before Sending to a Regulator or Court
Score your pack on completeness and send a go or wait recommendation.
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Record-Keeping Habits Audit for Someone With Ongoing Disputes
Improve your routines so you never scramble for proof.
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Privacy and Security Check of a Dispute File
Make sure your case file does not expose sensitive information.
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Deadline and Limitation Dates Audit (Information Only)
Check that you have noted the dates that could end a route, and verify them.
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Outcome Request Clarity Audit: Is Your Ask Specific Enough?
Check that each letter makes exactly one clear request.
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Parallel Disputes Overlap Check: Avoid Contradicting Yourself
Check several complaints (card issuer, platform, regulator) for consistency.
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Refund Window and Policy Timeline Audit
Check dates against the policy that applies.
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Dispute Cost and Time Tracker Audit
See what a dispute has cost so far and whether it is proportionate.
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Complaint Outcome Review: Did the Remedy Match the Request?
Compare what you got with what you asked for and decide whether to accept.
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Small Business Refund and Returns Policy Clarity Audit
Check whether customers can understand your refund and returns policy and whether it holds up when real cases arise.
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Complaint-Handling Process Audit for a Small Business
Check whether your process responds fast, records everything and learns.
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Customer Complaint Reply Templates Audit: Tone, Specificity and Next Steps
Review your canned replies so they sound human and solve problems.
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Complaint Log Analysis: Patterns, Causes and Fixes
Turn a complaint log into three changes that reduce complaints.
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Dispute Evidence Readiness Audit for a Seller Facing a Chargeback
Check whether you have the records to respond to a payment dispute.
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Terms of Service Clarity Audit for a Small Online Business
Check whether your terms are readable and match what you do.
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Service Level and Response Time Promises Audit
Check whether the promises you make to customers are ones you can keep.
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Negative Review Response Policy Audit for Owners
Check how your business replies to criticism and whether it helps.
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Customer Contract and Deposit Terms Audit for Service Providers
Check your own contract for clarity on deposits, changes and cancellations.
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Refund Decision Consistency Audit Across Your Team
Check that similar complaints get similar outcomes.
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Escalation Matrix Audit for Customer Complaints
Check who handles what and how quickly complaints move up.
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Cancellation and Refund Terms Reader: What You Can Actually Do
Read cancellation and refund terms in plain language and extract the steps, dates and costs, so you know what you can do.
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Gym or Club Contract Clause Review: Joining, Freezing, Price and Exit
Review a gym or club contract for joining, freezing, price changes and exit terms, and see what you can and cannot do.
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Lease Clause Review for Break, Renewal, Subletting and Charges
Audit the lease clauses that matter when you want to leave or negotiate.
Frequently asked questions
What does a dispute audit prompt check?
It reviews your own draft or documents for unclear facts, missing evidence, inconsistent dates, tone problems and gaps between what you were told and what is written. It returns questions and suggested edits, not a legal opinion.
Can I use it on a reply or offer I received?
Yes. Paste the offer with names removed and ask the prompt to list its terms, deadlines, what it leaves out and what to clarify before you reply. Confirm anything binding with a qualified adviser.