Terms of Service Clarity Audit for a Small Online Business
Check whether your terms are readable and match what you do.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit my terms of service and checkout text. The text: [TERMS_TEXT]. How customers accept them (checkbox, link, none): [ACCEPTANCE_METHOD]. My real practices on shipping, refunds, cancellations, data and support: [REAL_PRACTICES]. Check for mismatches between what the terms say and what I do, unclear or contradictory clauses, important terms buried in the text, missing items customers often ask about (delivery times, cancellation, price changes, personal data, complaints), and wording that is overly aggressive. Make a table with Topic, What the terms say, What I do, Gap, and Suggested wording. Score readability by sentence length and jargon. Suggest a short plain-language summary box at the top. Recommend asking a qualified adviser to review the final terms for [JURISDICTION] [VERIFY]. This is a clarity audit, not legal advice, and I should not copy another company's terms. Do not give me legal advice. Cite no time limit you cannot source. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Promise no result.
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See an example result (fictional data)
Topic | Terms say | I do | Gap | Suggested wording Delivery time | 3 to 5 days | 2 to 10 days | mismatch | 'Most orders arrive within 2 to 10 days.' Refunds | 'at our discretion' | I refund faulty items | unclear | 'We refund faulty items.' Data | 'we may share data' | I share with the courier only | too broad | 'We share your address with our courier to deliver your order.' Readability: average sentence length 31 words; target 20.
Illustrative only, made-up data. Your results will differ and must be reviewed.