Complaint Log Analysis: Patterns, Causes and Fixes
Turn a complaint log into three changes that reduce complaints.
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Analyse my complaint log. The log entries (date, channel, category, cause, time to resolve, outcome): [COMPLAINT_LOG]. The period covered: [PERIOD]. Number of orders or customers in the period: [VOLUME]. Calculate the complaint rate per 100 orders or customers, the average and longest time to resolve, the share by category and by cause, the share resolved at first contact, and the share that escalated. Show the arithmetic. Identify the top three causes by count and by cost and the pattern by day, product or channel. Suggest one preventive change for each cause (clearer product page, packaging change, staff briefing, system fix), a measure for each, and a review date. Provide a one-paragraph summary for a team meeting and a chart suggestion described in words. Use only the data I provide and mark small samples as such. I want help, not legal advice. Cite no time limit you cannot source. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Say when to see a professional. Stay firm, factual and polite.
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