Chat Transcript and Email Thread Condenser for a Complaint
Condense a long support thread into the points that matter, with quotes you can cite.
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Condense this support conversation into a one-page summary for a complaint file. The thread, pasted in full with dates and agent names where shown: [THREAD_TEXT]. What I am trying to prove or achieve: [MY_GOAL]. Reference or ticket numbers: [TICKET_NUMBERS]. Return: (1) a numbered list of the key exchanges in date order, each with the date, who said it, and a short direct quotation of no more than 20 words that I can cite; (2) a list of promises or commitments made by the company, with the date and who made them; (3) a list of questions I asked that were never answered; (4) any statements that contradict each other; (5) a count of how many times I contacted them and how long it took to get each reply, with the arithmetic. Then write three sentences I can place at the top of a complaint letter that describe this history neutrally. Do not add words to quotations. If a date is missing from the thread, say so rather than guessing. This is not legal advice. Invent no law, deadline or odds. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Say when to see a professional. Keep every draft calm and fair.
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