Streaming, Apps and Software Subscriptions Letters & Disputes
Prompts
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App Store Subscription Charged After Deleting the App
Ask for a refund for an app subscription charged after you deleted the app, with the dates, receipts and the policy cited.
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Free Trial Price Not Shown Clearly Complaint
Write a complaint that a free trial did not show the price clearly at sign-up, describing the sign-up screen as you saw it.
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Streaming Service Price Increase Without Clear Notice
Write a letter about a streaming price increase that you were not clearly told about, noting when the price changed.
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Software Annual Plan Auto-Renewal Refund Letter
Request a refund after a software annual plan auto-renewed, with the renewal date, the notice you received and your request.
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SaaS Seat Overbilling Dispute
Write a dispute with a software vendor that billed for more seats than you use, including a table of billed against active seats by month.
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Cloud Storage or Backup Plan Downgrade Complaint
Write a complaint that a cloud storage or backup service changed your plan or deleted data without clear warning.
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In-App Purchase by a Child Refund Request
Ask for a refund of an in-app purchase made by a child, with the transaction details, the dates and what you want done.
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Game Account Ban Appeal With Purchases at Stake
Write an appeal after a game or app account was banned and you believe it was a mistake, stating the facts of how you use the account.
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Digital Subscription Cancelled by Provider With Credit Owed
Write a follow-up sequence for a provider that cancelled your subscription and has not returned the unused balance.
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Domain or Website Hosting Renewal Surprise Charge Letter
Write a letter to a hosting company or registrar about a renewal charge that was much higher than you expected.
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Email or Cloud Account Locked With Important Files Appeal
Write an appeal to regain access to a locked email or cloud account that holds work or family records, explaining what is at stake in plain terms.
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Music, Book or Video Library Removed After Purchase Complaint
Write a complaint that a purchased music, book or video item was removed from your library or no longer plays, asking for a refund.
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Smart Home Device Subscription Required After Purchase Complaint
Write a complaint that a smart home device now needs a paid subscription for features it had at purchase, with the original listing.
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Fraudulent Subscription From a Look-Alike Billing Name
Write a message to your bank and a merchant about a recurring charge under a name you do not recognise, saying you do not recognise the charge.
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Online Course Platform Cancelled Content Refund
Write a refund request after a platform removed a course or class you had paid for, stating what you paid for.
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