Travel Vendor Executive-Office Complaints Letters & Disputes
Prompts
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Airline Wheelchair or Mobility Aid Damage Complaint
Write a complaint to an airline's customer relations office about damage to your wheelchair, scooter or other mobility aid during a flight.
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Pet Travel Incident Complaint to an Airline or Ferry Line
Write a calm complaint about a problem with your pet's journey on a flight or ferry, setting out what the booking confirmation said about the pet.
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Expiring Airline Voucher Extension Request
Write a request to an airline asking to extend a travel voucher that is about to expire because you could not use it.
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Hotel Resort or Facility Fee Dispute Letter
Write a letter disputing a mandatory hotel resort or facility fee that was not clear when you booked, asking for removal or a refund.
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Hotel Room Not Ready or Wrong Room Compensation Letter
Write a complaint to a hotel group about being kept waiting for a room or being given the wrong type of room, stating the room you paid for.
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Hotel Noise or Safety Concern Complaint with Room Move Record
Write a complaint to a hotel about noise, a faulty lock or another issue that affected your stay after staff did not fix it.
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Cruise Onboard Billing Error Complaint
Write a complaint to a cruise line about charges on your onboard account that you did not make or that differ from what was promised.
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Port Skipped or Itinerary Change Compensation Request
Request compensation when a cruise port was skipped or the itinerary changed, with booking details and a clear remedy.
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Package Holiday Accommodation Not as Described Complaint
Write a complaint to a tour operator that package holiday accommodation was not as described, with photos, the brochure and compensation.
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Missed Transfer or Excursion Operator Complaint
Write a reply to a tour operator that has refused compensation after a transfer or excursion did not turn up, answering the refusal point by point.
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Lost Loyalty Status or Account Hack Complaint to a Travel Brand
Write a letter asking a hotel or airline loyalty programme to restore points or status lost through an account hack or an error.
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Rail Ticket Refund After Overcrowding or Cancellation
Ask for a rail ticket refund after overcrowding or cancellation, with ticket details, what happened and the refund requested.
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Vacation Rental Host Refund Letter After Arriving to a Different Place
Write a letter to a rental platform and host after you arrived and the property was unavailable, unsafe or very different from the listing.
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Lounge or Priority Service Access Denied Refund Request
Write a request for a refund or credit after you paid for lounge or priority access that you could not use, with proof of payment.
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Travel Booking Fee or Price Change After Confirmation Complaint
Write a complaint about a booking site that raised the price or added a fee after confirmation, with the confirmation and a refund request.
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Hotel Resort Fee Refund After Booking Through a Third Party
Dispute a hotel resort fee after booking through a third-party site, asking both the hotel and the site to refund or explain it.
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