Reply to a Company That Says 'No Record of Your Request'
Rebuild the paper trail and ask them to search properly.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Help me respond to a company that says it has no record of my request or contact. My request and each contact with dates, channel and reference: [CONTACT_HISTORY]. Evidence I have of sending (screenshots, sent folder, postal receipt, call log): [PROOF_OF_CONTACT]. Their reply: [THEIR_REPLY]. Build a table of each contact with date, channel, evidence, and where they should find it on their side. Draft a reply of under 200 words that states the dates and channels, attaches proof, asks them to search under specific details (name, email, phone number, postcode, order number), asks for the records of the calls on those dates, and asks for a named person to take ownership. Provide a shorter version for chat. Add a list of steps to strengthen the record from now on (confirm every call by email, use tracked post, save screenshots). Do not claim contacts I cannot support. Mark gaps as 'memory' and say so. I want help, not legal advice. Cite no time limit you cannot source. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Point me to a consumer agency. Promise no result.
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