Final Sale Item Not as Described: Reply to Seller
Answer a seller who refuses a return of an item that does not match its listing, quoting the description and asking for a refund.
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Write a reply to a seller who says an item bought on final sale cannot be returned even though it does not match its description. Facts I will give: seller [SELLER_NAME], order number [ORDER_NUMBER], the description in the listing [LISTING_WORDING], what arrived [WHAT_ARRIVED], photos [PHOTOS], their refusal [THEIR_REFUSAL], what I want [DESIRED_REMEDY]. It should set the listing words beside what arrived, say that this is a difference from the description and not a change of mind, enclose photos and ask for a refund or a return label at the seller's cost by a date. What to collect first: The saved listing, order confirmation, photos of the item and labels, the seller's refusal and any chat transcript. Remedies that are usually on the table: A return label, a full refund, a partial refund if I keep the item, or an explanation of which part of the listing they say was accurate. A typical reply: Sellers often cite the final sale label; reply by asking whether the label was shown before payment and whether it covers items that differ from their own listing. Begin with an exhibit table for the final sale item not as described, reply to seller (exhibit, what it is, what it shows), add a gaps column, and then draft the letter citing exhibits by number. Deliver the letter together with a 50-word cover note, and next an escalation ladder if I am ignored (ask the seller to escalate, then the marketplace or card provider, then a consumer agency), plus a proof checklist (listing capture, order, photos, refusal, chat). File the letter online first, since many organizations log portal filings, and download the confirmation number and a dated screenshot and re-check the status weekly and log it. Use my own everyday voice, the way a private person would write, and do not speak for anyone else. Cite no law or deadline I did not supply; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and tell me to verify the exact law with a professional. Hold a level, reasonable tone, with no threats beyond lawful steps, set no cut-off other than [DEADLINE], and be honest about limits. None of this is legal advice.
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