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Food Delivery App Missing Order and Driver Dispute

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Write a complaint about a food delivery order that did not arrive or was left wrongly, stating the order and the status shown.

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Write a complaint about a food delivery order that did not arrive or was left wrongly. Facts I will give: app [APP_NAME], restaurant and order [RESTAURANT_AND_ORDER], time ordered and expected [TIMES], status shown [STATUS_SHOWN], photo of delivery if any [DELIVERY_PHOTO], amount charged [AMOUNT_CHARGED], support replies [SUPPORT_REPLIES].

It should state the order and the status shown, include the delivery photo or its absence, and ask for a full refund including fees and tip, plus removal of any rating penalty. State the order time, the status shown, the delivery photo or its absence and the amount charged, including tip and fees. Ask for a full refund, a note that the order was not delivered, and removal of any penalty on my account, and ask for the GPS drop-off point if they say it was delivered.

Facts and papers worth gathering: App screenshots of the order and map, the delivery photo, a statement showing the charge, and chat transcripts. Realistic outcomes to ask for: Full refund including fees, credit, and a corrected account record. A typical reply: Apps may say the order was delivered; reply with your location evidence and ask for the delivery photo and GPS path.

For the food delivery app missing order and driver dispute, ask me questions one at a time, waiting for each answer, and only then write the letter. Provide the finished letter together with a cover note of about 50 words, then the steps to take for silence or refusal (use in-app help, then email escalation, then the card issuer), and a proof checklist (screenshots, photo, statement, chat). Submit the letter through their online complaint system, and save the submission receipt as a PDF and note their stated response time.

Write this in my own voice as a private individual, claiming no legal credentials. Cite no law or deadline I did not supply; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and tell me to verify the exact law with a professional. Stay calm, plain and courteous, threatening nothing beyond lawful steps, set no cut-off other than [DEADLINE], and say where an outcome is uncertain. None of this is legal advice.

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