Parcel Marked Delivered But Not Received Letter
Write a sequence of letters when a parcel shows delivered but you never received it, listing where you looked and who you asked.
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Write a sequence of letters when a parcel shows delivered but I never received it. Details I will supply: seller [SELLER_NAME], order number [ORDER_NUMBER], carrier and tracking number [CARRIER_AND_TRACKING], delivery scan details [SCAN_DETAILS], places I checked [PLACES_CHECKED], neighbours asked [NEIGHBOURS_ASKED], value [ITEM_VALUE]. Please have the letter state that tracking says delivered, say what I checked, and ask the seller for a replacement or refund while they investigate with the carrier. List where I looked and who I asked, attach the delivery scan and photos, and say the contract is with the seller. Ask for a replacement or refund by a date and for the seller to open a carrier trace, and offer a written statement if the carrier needs one. What to collect first: Tracking page with the scan time and location, photos of my doorstep or mailbox, a message to neighbours, and the order confirmation. Remedies that are usually on the table: A replacement, refund, or a claim opened with the carrier by the seller. Expect a response like: Sellers often say the carrier is responsible after delivery; reply that the contract is with the seller and ask them to open a trace. Give me a three-letter sequence for the parcel marked delivered but not received letter: a reminder after the date passes, and one for a partial or unsatisfactory reply, each shorter than the one before. Deliver the letter itself together with a short cover note, around 50 words, and next an escalation ladder if I am ignored (contact the seller, then the carrier, then the payment provider), plus a list of exhibits (tracking, doorstep photos, neighbour messages, order). Email it as a PDF attachment, and save the thread and any automatic reply and follow up if no confirmation arrives. Write it in the first person as a layperson, without posing as counsel. Name no legal rule you cannot source from my input; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and add a line telling me to confirm the rules with a professional or consumer agency. Stay calm, plain and courteous, with no insults or empty threats, set no cut-off other than [DEADLINE], and flag what I cannot prove. This is drafting help, not legal advice.
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See an example result (fictional data)
Dear Customer Care, Order 88231 (a kettle, 64.99) shows as delivered on 9 October at 14:12 by tracking number TRK55102, but nothing arrived. I checked my porch, the bin store and the two neighbours who sometimes take parcels; photos of the porch and the tracking page are attached. I am asking you to send a replacement or refund the order and to open a trace with the carrier yourselves, since my contract is with you. Please confirm which you will do by 16 October. If the carrier asks for a statement from me, I can provide one.
Illustrative only, made-up data. Your results will differ and must be reviewed.