Customer Reviews and Questions Section Audit
Check how reviews are shown and answered.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit how reviews and questions appear on my product pages. Sample of reviews, the questions section, the rating display and how I respond: [REVIEW_SECTION]. Review collection method: [COLLECTION_METHOD]. Platform rules on reviews: [PLATFORM_RULES]. Check whether ratings reflect all verified buyers, whether negative reviews are visible, whether questions are answered fast and accurately, whether incentives are disclosed, and whether review text reveals recurring product problems. Return a table with Issue, Evidence, Risk (red, amber, green) and Fix, a summary of the three themes in the reviews, and reply templates for praise, product problems and shipping complaints. Review and advertising rules are [VERIFY] for [JURISDICTION]. Also check whether reviews mention the same defect, whether the page answers it, and whether staff replies are signed by a real role. Suggest a rule for flagging suspected fake reviews to the platform with evidence, and a policy of never offering compensation in exchange for changing a review. Finish with a short list of quick wins that take under an hour each, separate from the larger changes that need planning, so that I can start today.
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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.
See an example result (fictional data)
Section review (invented)
Rating shown 4.8 from 14 reviews; the platform has 63 (shows only 5 star). Red (selective display).
Three reviews mention the zip breaking; no staff reply.
Questions: 4 unanswered for 3 weeks.
Incentive: discount code for reviewers; not disclosed. Red.
Themes: zip (6), sizing (4), delivery (3), colour (2).
Replies drafted: praise (thank, specific detail); zip problem ("We are sorry... send photo to... we will replace or refund"); shipping delay.
Never offer compensation in exchange for changing a review. Review rules [VERIFY].Illustrative only, made-up data. Your results will differ and must be reviewed.