Checkout & Store Policies Ecommerce Audit

Prompts

Shipping Cost Presentation Audit

Check when and how delivery costs appear.

Ecommerce Audit / Checkout & Store Policies
Returns Process Experience Audit

Walk through a return as the customer.

Ecommerce Audit / Checkout & Store Policies
Order Confirmation and Shipping Email Audit

Check post-purchase emails for reassurance and accuracy.

Ecommerce Audit / Checkout & Store Policies
Guest Checkout and Account Creation Audit

Check forced registration and password friction.

Ecommerce Audit / Checkout & Store Policies
Discount Code and Promotion Mechanics Audit

Check codes for abuse, stacking and clarity.

Ecommerce Audit / Checkout & Store Policies
Payment Options and Failure Handling Audit

Check what happens when payment fails.

Ecommerce Audit / Checkout & Store Policies
Terms Acceptance and Legal Links in Checkout Audit

Check consent wording and links.

Ecommerce Audit / Checkout & Store Policies
Store Contact and Trust Signals Audit

Check whether a new shopper would feel safe buying.

Ecommerce Audit / Checkout & Store Policies
Abandoned Checkout Recovery Audit

Check recovery messages and the checkout itself.

Ecommerce Audit / Checkout & Store Policies
Order Fulfilment Accuracy Audit

Check pick, pack and ship errors.

Ecommerce Audit / Checkout & Store Policies
Store Legal Pages Presence and Plain-Language Review

Check that required pages exist, are current and are readable.

Ecommerce Audit / Checkout & Store Policies