Order Confirmation and Shipping Email Audit
Check post-purchase emails for reassurance and accuracy.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Audit post-purchase emails. Text and layout of the order confirmation, dispatch and delivery emails: [ORDER_EMAILS]. Common customer questions after ordering: [AFTER_ORDER_QUESTIONS]. Carrier tracking setup: [TRACKING]. Check that the order summary is accurate, delivery estimates are honest, tracking links work, returns and contact information are easy to find, tone is warm, and the email works on mobile and in plain text. Return a table with Email, Problem and Fix, a score from 1 to 10 for clarity and reassurance, and a test checklist with a test order. Also check what the emails say when an item is delayed, split into several parcels or out of stock, and whether each case has its own message. Suggest a monthly test order that triggers every email, with screenshots stored for comparison, and a list of the facts that must be correct in each message. Add a final section that lists assumptions you made, each marked clearly, so that I can correct any that are wrong before acting on the recommendations.
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