Router or Equipment Fee Charged After Return
Write a letter disputing a fee for unreturned equipment that you sent back, showing the return and tracking proof.
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Write a letter disputing a fee for unreturned equipment that I sent back. What I will tell you: provider [PROVIDER_NAME], account number [ACCOUNT_NUMBER], equipment and serial numbers [EQUIPMENT_DETAILS], date and method of return [RETURN_DETAILS], tracking number [TRACKING_NUMBER], fee charged [FEE_CHARGED]. It should show the return and tracking proof, ask them to check the warehouse record, and ask for removal of the fee and a letter confirming the account is clear. List each item returned with serial number, the courier, tracking number and delivery scan time. Ask the provider to check their warehouse log, remove the fee, and send a letter confirming the account is clear. Mention that I kept the postage receipt and photographs of the items packed. Gather before drafting: Postal receipt, tracking page showing delivery, photos of the items packed, and the original equipment list. Realistic outcomes to ask for: Removal of the fee, a written all-clear, and a corrected final bill. They will often answer: They may say it was not received; reply by sending the tracking proof and asking for the scan record at their depot. Begin with an evidence index for the router or equipment fee charged after return (exhibit, what it is, what it shows), mark the missing ones, and then draft the letter citing exhibits by number. Provide the finished letter plus a cover note of about 50 words, then an escalation ladder if I am ignored (ask the returns team, then complaints team, then the ombudsman), plus a proof checklist (postal receipt, tracking, photos, equipment list). Email it as a PDF and paste the text into the message, then keep the sent message with its full headers and ask for a reply confirming receipt. Draft it in the first person as a layperson, never as a lawyer. Invent no statute or deadline; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and remind me to check the law with a qualified adviser. Keep it firm, factual and polite, with no threats beyond lawful steps, set no cut-off other than [DEADLINE], and say where an outcome is uncertain. None of this is legal advice.
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