Prompt Almanac

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Delivery and Courier Playbook: Lost, Damaged or Late Parcels

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Coach for a parcel dispute with sender, seller and carrier.

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A parcel has gone missing or arrived damaged. Question me about the sender, the carrier and tracking, delivery scans, photos of the packaging, insurance bought and the sender's replies. Starting point: [DISPUTE_DETAILS]. Country: [JURISDICTION].

After my answers, produce a playbook with these parts. Gather first: tracking history, proof of postage or the order, photos of packaging and contents, delivery photos, insurance details, and the seller's messages. Realistic outcomes to ask for: a replacement or refund from the seller, an insurance payment, a trace, and a documented carrier investigation. Typical pushback and a calm reply to each: 'delivered' (give location evidence), 'inadequate packaging' (show photos and weights), and 'claim with the carrier' (the buyer's contract is with the seller; ask them to claim). Escalation order for this sector: seller, carrier claim form, carrier executive office, payment provider, postal or transport regulator. What to avoid: do not throw away damaged packaging, do not sign for a damaged parcel without noting it, and do not miss the carrier's claim window [VERIFY].

End with a claim message to the sender and carrier in 150 words or fewer and a table of tracking events and evidence. Mark carrier claim windows [VERIFY].

Treat this as writing help only. Invent no law, deadline or odds. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Say when to see a professional. Keep every draft calm and fair.

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