Moving Company Playbook: Estimates, Delays, Damage and Held Goods
Coach for a moving dispute.
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A removals company has caused trouble with my move. Ask me about the estimate and contract, the inventory, weights or hours charged, delivery notes, damage photos and messages. Facts available: [DISPUTE_DETAILS]. Location of the move: [JURISDICTION]. Next, assemble a playbook with five sections. Start with the evidence: the written estimate and contract, inventory, bill of lading, weight tickets, photos before and after, delivery notes, and messages. Then the outcomes: delivery at the agreed price, itemised charges, a damage settlement, or a refund for unperformed services. Then the objections and answers: 'weight was higher' (ask for the tickets), 'damage was pre-existing' (show photos), and 'pay now or we keep the goods' (pay any undisputed amount under protest in writing and ask for the clause). Then the order of escalation: dispatcher, company claims office, the moving regulator or association, card issuer, small claims preparation. Then the cautions: do not sign a delivery receipt as 'all in good order' if items are damaged, and do not hand over cash without a receipt. Write my letter to the company in no more than 150 words and a table of the estimate against the invoice. Mark liability limits, claim deadlines and valuation rules [VERIFY]. Treat this as writing help only. Name no rule I did not supply. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Flag where I need expert help. Keep every draft calm and fair.
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