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Request to Remove a Review That Breaches Platform Rules

Checklist Has example

Ask a platform to remove a review that breaches its rules, quoting the policy and the facts without attacking the reviewer.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Write a report to a review platform asking for removal of a review that appears to break its content rules, without making claims I cannot support. Facts I will give: platform [PLATFORM_NAME], listing and review link [REVIEW_LINK], the rule I think was broken [RULE_CITED], why [WHY_BREACH], what my records show [MY_RECORDS], whether the reviewer is a customer [CUSTOMER_STATUS].

The letter should quote the platform's policy, quote the relevant words of the review, state facts that show the conflict (for example no record of any order under that name), and ask for review, not for punishment.

Gather before drafting: The policy page with date, a screenshot of the review, my order and booking records, and my response if I posted one. What I can realistically request: Removal of the review, a request to the reviewer to edit, or an explanation that the review stays. Expect a response like: Platforms often say they do not remove reviews because the owner disagrees; reply by pointing to the specific rule such as conflicts of interest, private data or off-topic content.

Start by making an evidence index for the request to remove a review that breaches platform rules (exhibit number, description, date, what it proves), add a gaps column, and then cite the exhibit numbers in the text. Return the finished letter together with a cover note of about 50 words, followed by the steps to take for silence or refusal (submit the report, then ask for a second review, then respond publicly once), plus a proof checklist (policy page, review screenshot, order records). File the letter online first, since many organizations log portal filings, then keep the confirmation number and a dated screenshot and keep the confirmation email in the case folder.

Draft this in my own voice as a private individual, claiming no legal credentials. Quote no statute or time limit from memory; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and tell me to verify the exact law with a professional. Keep it firm, factual and polite, with no insults or empty threats, use only the date in [DEADLINE], and flag what I cannot prove. This is drafting help, not legal advice.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Hello,
I am the owner of Lakeside Dental (listing link attached). On 4 May a reviewer posted: 'The dentist lied about my X-rays and the receptionist is a thief.' Your content policy says reviews must be based on a first-hand experience and must not include accusations of crime.
Our appointment system has no patient with the reviewer's name in the past two years, and the review includes a staff member's full name. I ask you to check whether this review meets your guidelines. I have attached a screenshot and the policy page. I will reply publicly once to say we cannot match the name.

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