Used Electronics Marketplace Seller Misdescribed Fault Letter
Write a sequence to a seller on a resale platform who sold you a device that has a fault not mentioned in the listing.
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Write a sequence to a seller on a resale platform who sold me a device that has a fault not mentioned in the listing. Inputs I will provide: seller and platform [SELLER_AND_PLATFORM], listing and price [LISTING_AND_PRICE], date bought [DATE_BOUGHT], listing claims about condition [LISTING_CLAIMS], what I found and when [WHAT_I_FOUND], photos or video [EVIDENCE_HELD], what I want [DESIRED_REMEDY]. The draft must quote the listing, show the fault with evidence, say that I am within the platform's claim window, and ask for a return and refund or a partial refund agreed in writing. Facts and papers worth gathering: The listing capture, the order record, a video of the fault, messages with the seller, and the platform's buyer protection terms. What I can realistically request: A return and full refund, a partial refund to keep the item, or the platform's claim decision. Expect a response like: Sellers may say the item worked when sent; reply with the video and ask the platform to review under its guarantee [VERIFY the claim window]. Draft the first letter for the used electronics marketplace seller misdescribed fault letter and two follow-ups: a reminder after the date passes, and a response to an inadequate answer, each shorter than the one before. Give me the finished letter with a 50-word cover note, followed by an escalation ladder if I am ignored (message the seller, then open the platform claim, then the payment provider), plus an evidence checklist (listing capture, order, fault video, messages, buyer protection terms). File it online first, since many organizations log portal filings, then keep a copy of every field I entered and keep the confirmation email in the case folder. Hold a level, reasonable tone, with no threats beyond lawful steps, use only the date in [DEADLINE], and be honest about limits. Draft it as myself, not on anyone's behalf, claiming no legal credentials. Invent no statute or deadline; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and add a line telling me to confirm the rules with a professional or consumer agency. This is drafting help, not legal advice.
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