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Language School or Course Fee Refund When the Course Is Cancelled or Changed

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Write a refund request for a language school or evening course that was cancelled or substantially changed, stating what was sold.

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Write a refund request for a language school or evening course that was cancelled or substantially changed. What I will tell you: school [SCHOOL_NAME], course and dates [COURSE_AND_DATES], fees paid [FEES_PAID], what changed (teacher, level, schedule, format) [WHAT_CHANGED], notice given and when [NOTICE_GIVEN], sessions attended [SESSIONS_ATTENDED], what I want [DESIRED_REMEDY].

The letter should state what was sold, what changed and when I was told, calculate a pro rata refund for sessions not delivered, and ask for payment to the original method by a date.

Facts and papers worth gathering: The enrolment confirmation and course description, the change notice, the schedule, payment receipts, and the school's terms on cancellation by the school. Realistic outcomes to ask for: Full refund if the course was cancelled before it began, pro rata refund for the part missed, transfer to another course of equal value, or a credit with no expiry if I choose it. Expect a response like: Schools often offer credit only; reply that you prefer a refund because the school made the change and ask which clause allows credit instead of a refund.

First build a timeline table for the language school or course fee refund when the course is cancelled or changed (date, what happened, proof), flag the gaps, and then keep every date in the letter consistent with it. Give me the letter with a 50-word cover note, followed by an if-ignored ladder (ask the course manager, then the owner, then the card issuer), and a proof checklist (enrolment, course description, change notice, receipts, terms). Send the letter with a clear subject line and the PDF attached, and archive a screenshot of the sent folder showing date and time and do not delete any reply.

Draft it in the first person as a layperson, claiming no legal credentials. Stay calm, plain and courteous, threatening nothing beyond lawful steps, put the date from [DEADLINE] on any request, and flag what I cannot prove. Invent no statute or deadline; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and add a line telling me to confirm the rules with a professional or consumer agency. This is drafting help, not legal advice.

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Dear Ms Moreau,
I enrolled in the Tuesday evening Spanish B1 course (14 January to 1 April, 10 sessions, 240 euros paid on 3 January). On 4 February you wrote that the course would move to Thursday afternoons, which I cannot attend, and I attended three sessions before then.
Because the change is yours, I ask for a refund of the seven sessions I cannot attend: 7 x 24 = 168 euros. A credit would not help me. I attach the enrolment email, the schedule and your message of 4 February. Please reply by 20 February.

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