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Pet Groomer or Boarding Injury or Loss Complaint

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Write a calm complaint to a groomer or boarding kennel about an injury, illness or loss involving your pet, describing the visit.

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Write a calm complaint to a groomer or boarding kennel about an injury, illness or loss involving my pet. Facts I will give: business [BUSINESS_NAME], date and service [DATE_AND_SERVICE], pet details [PET_DETAILS], what happened as told to me [ACCOUNT_GIVEN], what a vet recorded [VET_RECORD], costs so far [VET_COSTS], what I want [DESIRED_REMEDY].

Please have the letter describe events factually, quote the vet record only as written, avoid claims of cause beyond the record, and ask for reimbursement and an incident report. Describe the visit, the condition of my pet at drop-off and pick-up, and quote the vet record exactly. Do not speculate on cause. Ask for the incident log, staff accounts, reimbursement of vet costs with receipts and a refund of the service.

Facts and papers worth gathering: The booking terms, the vet's notes and invoice, photos, and any messages from staff. Remedies that are usually on the table: Reimbursement of vet costs, an incident report, a refund of the service, and a changed procedure. The usual pushback: Businesses may deny fault; reply by asking for the incident log and staff accounts and do not speculate about cause.

Write the pet groomer or boarding injury or loss complaint, then score your own draft from 1 to 5 on clarity, facts, request, deadline, tone, and evidence, and give me the improved final version. Return the letter plus a 50-word cover note, then an escalation ladder if I am ignored (ask the manager, then the owner, then a pet-care trade body or small claims preparation), plus an evidence checklist (terms, vet records, photos, messages). Email it with a clear subject line and the PDF attached, and save the sent message with its full headers and ask for a reply confirming receipt.

Make it steady, civil and clear, with no insults or empty threats, use only the date in [DEADLINE], and say where an outcome is uncertain. Draft it in the first person as a layperson, claiming no legal credentials. Name no legal rule you cannot source from my input; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and remind me to check the law with a qualified adviser. This is drafting help, not legal advice.

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Dear Ms Reyes,
My dog Pepper stayed at your kennel from 12 to 15 April. When I collected her she was limping on her right hind leg. A vet saw her that afternoon and wrote 'sore paw pad, no fracture, treatment 85 pounds'. I attach the vet note and invoice.
I am not saying how it happened. I am asking for an incident report for the stay, a refund of the vet costs, and a conversation about what staff saw on 14 April. Please reply by 30 April.

• pet