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Home Warranty Contractor No-Show or Poor Repair Complaint

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Write a complaint that a contractor sent by your home warranty plan did not attend or did a poor repair, giving a dated log of visits.

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Write a complaint that a contractor sent by my home warranty plan did not attend or did a poor repair. Inputs I will provide: company [WARRANTY_COMPANY], claim number [CLAIM_NUMBER], appliance or system [SYSTEM_AFFECTED], dates of appointments and what happened [APPOINTMENT_LOG], work attempted [WORK_ATTEMPTED], what is still wrong [REMAINING_PROBLEM], costs I met [OUT_OF_POCKET].

It should give a dated log of visits, say what remains broken, and ask for a different contractor, a completed repair or a cash settlement per the plan.

Documents that usually matter: Appointment confirmations, call logs, photos of the fault, the repair order or invoice left by the contractor, and the plan terms on repair or replace. Reasonable asks: A new contractor, a re-repair at no cost, a replacement per the plan, reimbursement of costs I met, and a fee refund. A typical reply: Companies may say the contractor completed the job; reply by asking for the work order, the parts used, and the sign-off record.

Begin with a chronology for the home warranty contractor no-show or poor repair complaint (when, what, document), note what is missing, and then write the letter so it follows the timeline. Return the letter itself with a 50-word cover note, then an if-ignored ladder (request a supervisor, then ask for a cash-out or replacement, then the insurance or consumer regulator), and a proof checklist (appointment log, photos, repair order, plan terms). Send it as a PDF attachment, then keep the thread and any automatic reply and ask for a reply confirming receipt.

Draft it as myself, not on anyone's behalf, never as a lawyer. Name no legal rule you cannot source from my input; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and remind me to check the law with a qualified adviser. Stay calm, plain and courteous, with no insults or empty threats, use only the date in [DEADLINE], and be honest about limits. None of this is legal advice.

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Dear Claims Supervisor,
Claim HW-5521 (washing machine). Your contractor was booked for 3 June (8-12) and did not arrive; a second visit on 10 June fitted a belt but the machine still does not spin. My call log shows contacts on 4, 11 and 17 June.
Please arrange a different contractor within 5 working days or approve replacement or a cash settlement as the plan allows. I have attached the appointment texts, the job sheet and photos. I paid a service fee of 75 for each visit and ask that those be refunded if the repair is not completed. Reply by 24 June.

• warranty