Fitness App or Online Class Subscription Cancellation Failure
Write a reply when a fitness app says your cancellation did not go through and keeps charging you, showing each attempt to cancel.
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Write a reply when a fitness app says my cancellation did not go through and keeps charging me. Inputs I will provide: app [APP_NAME], account email [ACCOUNT_EMAIL], plan [PLAN_NAME], first cancellation attempt [FIRST_ATTEMPT], their reply [THEIR_REPLY], charges since [CHARGES_SINCE]. The letter needs to show each attempt to cancel, answer their reply, and ask for confirmation of cancellation and a refund of charges after the first attempt. List each cancellation attempt with date, the screen or message I saw, and the charge that followed. Ask for confirmation that the subscription is cancelled, a refund of charges after the first attempt, and the name of the billing channel (the app, the store or the provider) so I know where to look. What to collect first: Screenshots of the cancellation screens, emails received, store billing records, and the terms of cancellation. Remedies that are usually on the table: Refund of later charges, confirmation of cancellation, and deletion of stored payment details. A typical reply: Apps often say cancellation must be done through the app store; reply by asking which store billed you and what the app can do about charges it received. Their response is pasted as [THEIR_RESPONSE]. For the fitness app or online class subscription cancellation failure, summarize their reply in a table of claims, gaps, and opinions, then draft my response letter. Return the letter plus a short cover note, around 50 words, followed by an if-ignored ladder (contact the app support, then the app store or card issuer, then a consumer agency), and a proof checklist (screens, emails, billing records, terms). File it through the official portal or form if one exists, and save a copy of every field I entered and keep the confirmation email in the case folder. Hold a level, reasonable tone, with no insults or empty threats, set no cut-off other than [DEADLINE], and say where an outcome is uncertain. Write this in my own voice as a private individual, never as a lawyer. Quote no statute or time limit from memory; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and remind me to check the law with a qualified adviser. This is drafting help, not legal advice.
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