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After-School Programme Refund When Provider Cancels

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Write a refund request for an after-school programme that was cancelled or reduced, calculating a pro rata refund.

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Write a refund request for an after-school programme that was cancelled or reduced. What I will tell you: provider [PROVIDER_NAME], programme and dates [PROGRAMME_DETAILS], amount paid [AMOUNT_PAID], sessions delivered [SESSIONS_DELIVERED], reason for the change [REASON_GIVEN], what I ask [DESIRED_REMEDY].

The letter should calculate a pro rata refund and ask for payment by a date. Calculate the refund: fee paid divided by sessions scheduled, multiplied by sessions not delivered, and show it. Make clear that the provider's change caused the missed sessions, ask for a cash refund to the original payment method, and say I would accept a credit only if I choose it.

What to collect first: Registration, receipt, schedule, and notice of change. What I can realistically request: Pro rata refund or credit. A typical reply: Providers may offer credit only; reply by stating you prefer a refund.

Draft the first letter for the after-school programme refund when provider cancels and two follow-ups: a no-reply follow-up, and a reply to a half answer, each shorter than the one before. Deliver the finished letter together with a short cover note, around 50 words, followed by an if-ignored ladder (ask the coordinator, then the owner, then the card issuer), plus a list of exhibits (registration, receipt, schedule, notice). Email it as a PDF attachment, then keep the sent message with its full headers and do not delete any reply.

Draft it as me, an ordinary person, with no invented titles. Make it steady, civil and clear, without exaggeration, put the date from [DEADLINE] on any request, and be honest about limits. Cite no law or deadline I did not supply; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and remind me to check the law with a qualified adviser. None of this is legal advice.

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Dear Ms Grant,
I paid 360.00 for the spring term (12 weeks, 30.00 a week). The programme ended on 3 March after 7 weeks because the instructor left. Sessions not delivered: 5. Refund: 5 x 30.00 = 150.00.
Please refund 150.00 to my card ending 4417 within 14 days, or let me know the date. Receipt and your email of 3 March are attached. I would prefer a refund to credit.
If a part of the term is being rebooked with another instructor, please say so, and I will consider moving to that group instead of taking the refund. Please confirm which you can offer.

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