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Credit Card Chargeback Rejected Second Review Request

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Write a request for a second review after your card issuer rejected a dispute, answering the rejection and add evidence.

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Write a request for a second review after my card issuer rejected a dispute. Inputs I will provide: issuer [ISSUER_NAME], claim reference [CLAIM_REFERENCE], merchant and amount [MERCHANT_AND_AMOUNT], the reason for rejection [REJECTION_REASON], new evidence [NEW_EVIDENCE], what I ask [DESIRED_REMEDY].

The letter should answer the rejection and add evidence. Quote the claim reference and the stated reason for rejection, then answer it point by point in a table: their reason, the fact or document that answers it, and the exhibit number. Add any evidence I did not send the first time, such as the merchant's refusal, delivery records or a screenshot of the advertised terms, and ask for a second review by a different person with a written decision and the time limit for taking it further. Note any deadline for resubmitting evidence in the issuer's letter. Gather what the merchant told the issuer if I can ask for it.

Facts and papers worth gathering: Rejection letter, evidence, and timeline. Remedies that are usually on the table: Second review, credit. They will often answer: Issuers may say the merchant evidence is enough; reply by asking for it.

Their response is pasted as [THEIR_RESPONSE]. For the credit card chargeback rejected second review request, first tabulate what they said and which statements are facts, which are opinions, and what is missing, then answer point by point. Return the letter together with a 50-word cover note, and next an if-ignored ladder (ask for review, then ombudsman), then an evidence checklist (rejection, evidence, timeline). File the letter through the official portal or form if one exists, then keep a copy of every field I entered and keep the confirmation email in the case folder.

Cite no law or deadline I did not supply; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and tell me to verify the exact law with a professional. Write it in my own voice as a private individual, never as a lawyer. Keep it firm, factual and polite, threatening nothing beyond lawful steps, set no cut-off other than [DEADLINE], and flag what I cannot prove. This is drafting help, not legal advice.

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Claim reference CB-41230 (rejected 14 June)
Their reason: 'Merchant provided proof of delivery.' My answer: the tracking record shows delivery to 14 Hill Road; my address is 41 Hill Road (Exhibit 1, my address on the order). The merchant's own email of 8 June says 'we cannot trace it' (Exhibit 2).
New evidence: neighbour at no. 14 states no parcel was received (Exhibit 3).
Request: please review the claim again with this evidence and send a written decision. I attach exhibits 1 to 3.

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