Create intermediate Works with: Any AI

Cancellation Call Script That Handles Retention Offers

Checklist Has example

Cancel a service without being pulled into a long retention loop.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Prepare a script for cancelling [SERVICE_NAME]. My plan and billing date: [PLAN_AND_DATE]. Why I am cancelling: [REASON]. Any offer I would genuinely consider: [ACCEPTABLE_OFFER]. Whether I have a contract or notice period: [CONTRACT_TERMS].

Write the opening sentence, a polite way to refuse retention offers three times without arguing, and wording to ask for each of these things before the call ends: the cancellation date, confirmation that no further charges will occur, any refund due with the amount and date, and the confirmation sent by email with a reference number. Give a short list of what to do if they say cancellation must be done online or in writing. Include a log table and a checklist for afterwards (watch the next statement, save the confirmation, delete stored payment details, check for a final bill).

Include a brief note on spotting wording that sounds like a pause or downgrade rather than a cancellation. Keep every line respectful, and note that rules on cancellation differ by place [VERIFY].

Do not give me legal advice. Invent no law, deadline or odds. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Point me to a consumer agency. Promise no result.

Fill in before use

Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Opening: 'I'd like to cancel my account, number 4471, effective today.'
First offer: 'Thank you, I appreciate that, but I've decided to cancel.'
Second offer: 'I understand it's a good price. My answer is still to cancel.'
Third offer: 'Thanks. Please could you confirm the cancellation date and that no further charges will be taken?'
Before ending: 'Could you confirm there is no refund due or tell me the amount, and email the confirmation with a reference number?'
Log: 9 Aug, 14:05, agent Alex, ref C-98211, cancelled effective 9 Aug, email promised within 24 hours.

• script