Zoom Audio and Video Quality Troubleshooting Audit
Find the usual causes of poor calls.
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Audit call quality. Reports of problems (echo, dropouts, frozen video, delay) with who, when, device, network type and location: [PROBLEM_REPORTS]. Equipment in use: [EQUIPMENT]. Group problems by symptom and likely cause (microphone and speaker setup, headset use, bandwidth and wifi, device load, camera settings, room acoustics), count reports by cause and compute the share of each, naming the most common one, with arithmetic. User checklist in order, in simple steps a non-technical user can follow: restart the meeting, check the microphone and speaker chosen in settings, use a headset, close other programs, move closer to the router or use a cable, turn off video if the connection is weak, and check for echo from two devices in one room. Log table for IT (user, date, symptom, device, network, location, resolution). Recommend an equipment standard for meeting rooms and a pre-meeting test for important sessions. Explain how to check network quality in the application's statistics if available [VERIFY], with a threshold for escalation; treat bandwidth needs only as a prompt to check current guidance [VERIFY]. Return a table and a plan with owners.
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