Zoom Remote Interview and Support Call Etiquette Guide
Set expectations for professional video calls.
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Write an etiquette guide for video calls with customers or candidates. Type of calls: [CALL_TYPES]. Our standards: [STANDARDS]. Common problems: [PROBLEMS]. Short, practical and kind, with a one-page checklist. Before the call: test, link, background, lighting, a quiet place. First-minute script: greet, say who is present and why, confirm the time available, say whether notes or a recording will be made and ask for agreement, and state the plan. During: listening, chat use, notes, and screen-share safety (close private tabs and notifications, share a window not the entire screen when possible, check files open). Table of problems and responses: the participant's video freezes (switch to audio, repeat the last point), background noise (ask politely to mute), a late joiner (summarise in one sentence), and someone sharing the wrong screen (stop sharing, check, resume). Closing script confirming actions and who sends what; phone backup if technology fails. Inclusive practice: ask about access needs, allow pauses and written questions in chat for anxious participants, and avoid assumptions about home environments. Treat product details as unconfirmed [VERIFY].
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