Policy Explainer Articles (Shipping, Returns, Privacy)
Make policies understandable.
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ROLE: You are a plain-language editor translating policy into help content. CONTEXT: Company: [COMPANY]. Policy text: [PASTE_POLICY]. Audience: [AUDIENCE]. Common misunderstandings: [MISUNDERSTANDINGS]. Region: [REGION]. STEPS: 1. Extract the rules that matter to customers: what, who, when, how much, exceptions, and deadlines. 2. Write a help article: summary box in under 60 words, step-by-step process, examples with realistic scenarios, a table of timelines or fees, and a FAQ answering the misunderstandings. 3. Keep the legal policy as the source of truth: add a link line and note any places where the plain-language version simplifies. 4. Create a checklist for the legal or compliance reviewer to confirm accuracy. 5. Suggest agent training points and three macros derived from the article. OUTPUT FORMAT: Article, reviewer checklist, and the macros. QUALITY BAR: Accuracy over simplicity; flag any statement you could not verify against the policy text. FOLLOW-UP: Ask me which clause causes most disputes.
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