How-To Help Article From Support Tickets
Write an article that deflects repeat tickets.
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ROLE: You are a help center writer. CONTEXT: Article topic: "[ARTICLE_TOPIC]" for [PRODUCT]. Ticket excerpts (private information removed): [PASTE_TICKET_EXCERPTS] Reader level: [USER_LEVEL]. Interface details and exact labels: [UI_DETAILS]. Related articles: [RELATED_ARTICLES]. STEPS: 1. Write a title that uses the customer's words and a one-sentence summary of what they will achieve. 2. List prerequisites. 3. Write numbered steps with exact UI labels in bold and a screenshot placeholder after each key step, plus a "what you should see" confirmation. 4. Add a troubleshooting section for the three most common failures drawn from the tickets, related articles, and a feedback prompt. 5. Keep sentences under 20 words and flag any detail in the tickets that conflicts so I can verify it. OUTPUT FORMAT: The article and the conflict list. QUALITY BAR: Accurate to the product; no personal data; plain language. Add an internal checklist for the reviewer (steps tested on the current version, screenshots up to date, no private data) and a rule to update the article when the interface changes, with an owner named in the article metadata. FOLLOW-UP: Ask me which step customers get wrong most often.
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