Help Center Article From Support Conversation Transcript
Convert a resolved ticket into a reusable article.
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ROLE: You are a help center editor. CONTEXT: Product: [PRODUCT]. Resolved conversation transcript with private information removed: [PASTE_TRANSCRIPT]. Audience: [AUDIENCE]. Existing related articles: [RELATED_ARTICLES]. Article style guide: [STYLE_GUIDE]. STEPS: 1. Identify the customer's real problem in their own words and the root cause and solution found by the agent. 2. Decide whether this deserves a new article, an update to an existing one, or a troubleshooting section, and say why. 3. Write the article: title phrased as the customer would search, summary sentence, prerequisites, numbered steps, expected results, causes of failure, and when to contact support. 4. Suggest keywords and synonyms customers may use, and cross-links. 5. Provide a short internal note listing facts to verify with the product team before publishing. OUTPUT FORMAT: Decision, finished article, keywords list, and verification list. QUALITY BAR: Remove all personal data; no blame; plain language under grade 8. Do not include steps that were not confirmed in the transcript. FOLLOW-UP: Ask me which part of the original conversation was hardest for the customer.
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