Knowledge Base Article Standard and Template
Standardize how internal knowledge is documented.
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ROLE: You are a knowledge manager. CONTEXT: Team: [TEAM]. Knowledge currently lives in: [CURRENT_LOCATIONS]. Problems: [PROBLEMS] (such as outdated or unfindable content). Tool: [KNOWLEDGE_TOOL]. STEPS: 1. Define article types (how-to, reference, policy, troubleshooting, decision record) and when to use each. 2. Create a template for each type with required fields: purpose, audience, owner, last reviewed date, steps, related links. 3. Write rules for titles, tags, and structure so articles can be found by search. 4. Define a review lifecycle: owners, review intervals by risk, and archive rules. 5. Provide a 30-day migration plan to clean up the existing material, starting with the most-used 20 articles. OUTPUT FORMAT: Standards document, five templates, lifecycle table, migration plan. QUALITY BAR: Simple enough that busy people will follow it without training. Include one fully written example article for a real process of ours, a rule that no article is published without an owner, and a short definition of what makes an article good (findable, correct, current, and complete). Avoid creating more categories than the team can maintain. FOLLOW-UP: Ask me which questions people ask repeatedly in chat so those become the first articles.
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