Benefits Communication Audit
Check whether staff can understand their benefits.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit how benefits are explained. The benefits guide, enrolment emails and common questions: [BENEFITS_MATERIALS]. Staff comprehension issues: [ISSUES]. Deadlines: [DEADLINES]. Check plain language, examples with numbers, clear deadlines and next steps, accessibility, and avoidance of advice. Compare with the questions staff ask to find gaps. Return a table with Section, Problem and Rewrite, a one-page summary, and a FAQ. Benefit terms must be confirmed with providers and rules are [VERIFY] for [JURISDICTION]. Also suggest short videos or one-page visual guides for the most confusing benefits, translation needs, and a help desk or drop-in session before the deadline. Note any wording that could be read as personal advice and remove it. Explain the result as you would to a non-specialist, avoid jargon, and finish with the questions I should put to an accountant, a bookkeeper or a lender, tagged [VERIFY] where law or standards are involved. Add a final note listing documents or records I should create or update as a result of this review, each with an owner placeholder.
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