Hotel Booking Dispute and Refund Request
Draft hotel Booking Dispute and Refund Request with an escalation ladder and an evidence checklist.
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Write a letter about a hotel that was not as described or refused a booking. Inputs I will provide: hotel [HOTEL_NAME], booking [BOOKING_REFERENCE], dates [DATES], problems [PROBLEMS], payment [PAYMENT_DETAILS], resolution wanted [DESIRED_REMEDY]. Please have the letter compare the listing with the room and ask for refund or credit. Compare the listing (photos, amenities, location) with the room I received, attach dated photos, say what I asked reception to do and their reply, and ask for a refund or credit for the nights affected. Gather before drafting: the booking confirmation and room description, dated photos of what I got, receipts, the reservation terms, my cancellation record, and the name of any staff member I spoke to. Realistic outcomes to ask for: a partial or full refund, a credit toward a future stay, and a written apology if the room was unsafe or unusable. A typical reply: "The room matched the description at booking." Answer by attaching the listing text and your photos and asking which feature they say you received. Their answer is in [THEIR_RESPONSE]. For the hotel booking dispute and refund request, first tabulate what they said and which statements are facts, which are opinions, and what is missing, then write my reply addressing each point in order. Provide the letter together with a cover note of roughly 60 words, followed by the steps to take for silence or refusal (hotel manager, then booking platform, then card issuer), then a proof checklist (listing, photos, messages), plus a proof-of-delivery tip. Send it as a PDF and paste the text into the message, then keep the sent message with its full headers and ask for a reply confirming receipt. The goal is a usable draft, not legal advice, so point me to a local advice service if the sum or the risk is large. Draft the letter as me, a private individual, not as any legal professional, and use no made-up titles or licence numbers. Confirm nothing essential is missing before drafting and call out anything I could not show if challenged. Name no legal authority you cannot source from my input; take guidance only from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and say plainly that the exact law must be verified with a qualified professional or my local consumer agency. Make it firm without heat, with no harassment or personal attacks, and set any date from [DEADLINE] and no other.
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