Refund Reminder After a Promised Credit Never Arrived
Draft refund Reminder After a Promised Credit Never Arrived with an escalation ladder and an evidence checklist.
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Write a reminder letter because a refund was promised but never appeared on my account. Details I will supply: company [COMPANY_NAME], date of the promise [PROMISE_DATE], amount [AMOUNT_PROMISED], who promised it [WHO_PROMISED], payment method [PAYMENT_METHOD], current account status [ACCOUNT_STATUS]. It should quote the promise, give the date, state that nothing has arrived, ask for the transaction reference, and set the date for the next step. Facts and papers worth gathering: the message or call in which the credit was promised with date and name, the account or card that should show it, how long processing was said to take, and my earlier reminders. What I can realistically request: payment by a stated date, the reference number of the refund, and confirmation by email once it is sent. A typical reply: "It will be processed soon." Answer by asking for the exact date, the reference, and the name of the person who issued it, so you can check your statement against it. For the refund reminder after a promised credit never arrived, write the opening letter plus two follow-ups: a reminder after the date passes, and a response to an inadequate answer, each shorter than the one before. Deliver the letter itself along with a cover note of about 60 words, plus the steps to take for silence or refusal (reminder, then written complaint to a senior contact, then the bank or card issuer), and a list of exhibits (the promise message, account statements showing no credit, order record), plus one delivery tip. Email the letter with a clear subject line and the PDF attached, and save the thread and any automatic reply and do not delete any reply. Draft the letter as myself, not on anyone else's behalf, never as an attorney, and invent no credentials or bar numbers. Cite no statute, case or deadline from memory; take guidance only from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and say plainly that the exact law must be verified with a qualified professional or my local consumer agency. Make it firm without heat, threatening nothing unlawful, and give the cut-off I enter in [DEADLINE]. Before writing, ask about any fact I left blank and note each statement lacking proof. I need wording to review, not a legal opinion, so keep legal points general.
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Subject: Reminder, refund promised on 3 October Dear Ms. Grant, On 3 October you wrote that a refund of 46.00 for my cancelled order 3391 would be sent within five working days. Today is 24 October and my account shows no credit. Please send me the transaction reference for the refund, or tell me the date it will reach my account. I used a debit card ending 2290. I have attached your message of 3 October and my statement for the period. If I do not hear from you by 31 October, I will contact my bank about the payment. Thank you for your help. Alex Morgan
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