Create intermediate Works with: Any AI

Wrong Item Received Replacement Letter

Interview first Has example

Draft wrong Item Received Replacement Letter with an escalation ladder and an evidence checklist.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Write a letter asking for the correct item or a refund after the wrong product was delivered. Details I will supply: seller [SELLER_NAME], what I ordered [ORDER_DESCRIPTION], what arrived [RECEIVED_DESCRIPTION], order number [ORDER_NUMBER], delivery date [DELIVERY_DATE], how I want it resolved [DESIRED_REMEDY].

Please have the letter compare what was ordered with what arrived, ask who pays for the return, request a prepaid label or collection, and say what I will do with the wrong item meanwhile.

Gather before drafting: the order confirmation, photos of the item and the label, the packing slip, and a note that I have not used it. Remedies that are usually on the table: delivery of the correct item, a prepaid return label, and no extra charge. The usual pushback: "Please return the item first." Answer by asking for a prepaid label and expedited dispatch of the correct item.

Before drafting the wrong item received replacement letter, question me one at a time, beginning with the biggest gaps, and only then write the letter. Deliver the finished letter and a short cover note, around 60 words, then an escalation ladder for the case where I am ignored (reply to the same thread, then phone support and log the call, then the payment provider), and a list of exhibits (order confirmation, photos of the label and contents, packing slip, tracking page), and a proof-of-delivery tip. Email it as a PDF attachment, and archive the thread and any automatic reply and do not delete any reply.

Draft the letter in the first person as myself, never as an attorney, and claim no professional standing. State no legal rules or time limits yourself; lean only on [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and add a line telling me to verify the exact law with a professional or my local consumer agency. Keep the tone steady, factual and respectful, without insults or empty threats, and put the date from [DEADLINE] on any request. Begin by listing the facts you still need and identify every point that needs a paper trail. I am asking for a draft and not for legal advice, so predict no outcome.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Subject: Wrong item delivered, order 20931
Hello Customer Care,
I ordered a 12-cup coffee maker in black (item 8841-B) on 8 September. The parcel that arrived on 12 September contains a 4-cup model in white. The packing slip lists the correct item, so the error seems to be in picking. Photos of the label, slip, and product are attached.
Please send the correct item at your cost and include a prepaid label or arrange collection of the wrong one. I will keep the box. If the right item is out of stock, I would like a full refund of 59.90.
Could you confirm the next step by 20 September? Thank you.
Marcus Lee

• wrongitem