Create intermediate Works with: Any AI

Item Not As Described Claim

Checklist Has example

Draft item Not As Described Claim with an escalation ladder and an evidence checklist.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Write a claim for an item significantly different from its listing. Details I will supply: marketplace [MARKETPLACE_NAME], listing [LISTING_DETAILS], what arrived [WHAT_ARRIVED], photos [PHOTOS], return status [RETURN_STATUS].

Please have the letter compare listing and item. Quote the parts of the listing that were wrong, show photos of what arrived, say whether I returned it, and ask for a refund including return costs. Mention that I have saved the listing.

Documents that usually matter: the original listing text and photos saved as screenshots, my photos of the item received, the seller's messages, and the specific differences such as size, condition or missing parts. Reasonable asks: a full refund with return postage paid by the seller, or a partial refund if I keep the item. Expect a response like: "The item matches the listing." Answer by putting the listing statement next to your photo for each difference and asking the platform to compare.

First build an exhibit table for the item not as described claim (exhibit number, description, date, what it proves), name what I still lack, and then cite the exhibit numbers in the text. Give me the letter together with a 60-word cover note, next the steps to take for silence or refusal (platform claim, then appeal, then payment provider), plus the documents to collect (listing saved, photos), then a record-keeping tip. Lodge the letter online first, since many organizations log portal filings, and save the confirmation number and a dated screenshot and re-check the status weekly and log it.

Question me on missing details before you begin and list the claims that rest on memory alone. Draft the letter in my own voice as an ordinary person, never as a lawyer or law firm, and use no made-up titles or licence numbers. Invent no statute or deadline, and quote none you were not given; take guidance only from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and tell me to verify the exact law with a qualified professional or my local consumer agency. Let it be plain, firm and fair, with no threats beyond lawful steps I name, and put the date from [DEADLINE] on any request. This request is for a draft only and not legal advice, so stay away from telling me what the law requires.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

To: Dispute Team
Order 67-2290: a vintage watch listed as "working, serviced." It does not keep time and the case has rust under the back (photos attached). The seller refuses a refund. I open an item-not-as-described claim and ask for a full return and refund, with the seller paying return postage. Regards, Kay Ostrow I am ready to ship the item back within three days of a prepaid label, and I attach the listing text, the seller's reply and 6 photos.
Cover note: keep the listing and messages.

• marketplace