Create intermediate Works with: Any AI

Item Not Received Claim to a Marketplace

Table output Has example

Draft item Not Received Claim to a Marketplace with an escalation ladder and an evidence checklist.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Write a claim to a marketplace for an item that never arrived. Facts I will give: marketplace [MARKETPLACE_NAME], seller [SELLER_NAME], order [ORDER_NUMBER], date [ORDER_DATE], tracking [TRACKING_DETAILS], contacts [CONTACTS_WITH_SELLER].

The draft must give the timeline, state the item has not arrived, and request a refund under the platform's protection. Give the timeline from order to the end of the delivery window, tracking evidence, and my messages with the seller, and ask for a refund under the platform's protection. Mention that I will use the payment provider's dispute process if needed.

Facts and papers worth gathering: the order number and date, the tracking page and last scan, the seller's promised delivery date, my messages to the seller, and a note that I checked with neighbours and the local depot. Remedies that are usually on the table: a refund through the marketplace's buyer protection or a replacement shipped with tracking, and a decision date. They will often answer: "Tracking shows the parcel as delivered." Answer by asking for proof of delivery with a photo or signature and by saying whether the address matches.

First build a dated timeline for the item not received claim to a marketplace (when, what, document), flag the gaps, and then draft the letter from it. Return the letter along with a short cover note, around 60 words, plus the ordered next steps if there is no reply (platform claim, then payment provider, then consumer agency), and a list of exhibits (order page, tracking, messages), then one delivery tip. Submit it through their online complaint system, then keep the confirmation number and a dated screenshot and re-check the status weekly and log it.

Draft the letter in my own voice as an ordinary person, never as an attorney, and claim no professional standing. Cite no statute, case or deadline from memory; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and remind me to check the exact law with a qualified professional or a local consumer agency. Keep it firm, factual and polite, with nothing hostile or exaggerated, and put the date from [DEADLINE] on any request. Confirm nothing essential is missing before drafting and highlight what would fail without evidence. The goal is a usable draft, not legal advice, so avoid telling me what would win.

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Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

To: Buyer Protection
Order 9921-5, headphones, 79.00, paid 2 May
The seller marked it shipped on 3 May, but tracking has not updated since 4 May and the item has not arrived. I have messaged the seller twice (screenshots attached) and checked with neighbors. I ask for a refund through your protection process.
Regards, Kofi Mensah The listing promised delivery in 3 to 5 working days, and it is now day 11. I would like either a full refund to my original payment method or a confirmed replacement shipped with tracking. I attach the order page and tracking screenshot.
Cover note: file within the claim window.

• marketplace