Cross-Team Collaboration Agreement
Reduce friction between departments.
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Draft a working agreement between two teams. Teams and their functions: [TEAMS]. Where handoffs happen: [HANDOFFS]. Past friction: [FRICTION]. Shared goals: [SHARED_GOALS]. Produce a one-page agreement with these sections: purpose; roles and decision rights; request process (how to submit, required information, response times); priorities and escalation of conflicts; service levels; channels and meeting rhythm; handoff checklists for each major handoff; feedback loop and quarterly review; how to amend the agreement. Also include: 1. A RACI table for three recurring processes. 2. A request template. 3. An escalation ladder with times. 4. Five scenarios with the agreed handling. 5. A facilitation plan to agree the document in a 60-minute session with both team leads. 6. Quarterly metrics with a named owner each: turnaround time for requests, number of escalations, satisfaction from both teams. Keep the agreement neutral and avoid blame; where past friction is described, turn each incident into a rule or a handoff step instead of repeating the story.
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