Create intermediate Works with: Any AI

Returns Eligibility Decision Tree

Decision tree Has example

Handle return requests consistently and quickly.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Create a returns decision tree that support staff can follow. Return policy: [RETURN_POLICY]. Product categories and exceptions: [PRODUCT_CATEGORIES]. Local consumer rules to respect: [LOCAL_RULES] (verify before use).

Write the tree with IF / THEN branches and one outcome per branch (approve refund, approve exchange, offer store credit, request photos, decline with explanation, escalate).
1. Within the return window? If no, check for defect or local rule exceptions.
2. Item condition? New, opened, used, damaged. Each branch defines evidence needed.
3. Reason: wrong item sent, defect, changed mind, late arrival, not as described. Include who pays shipping.
4. Special cases: final-sale items, hygiene products, custom items, gifts, bundles.
5. High-value or repeated returns: escalation steps.

Add decision wording for each outcome (two sentences staff can send), a list of the information to collect, and a log format. Also add a short list of fairness checks so customers are treated consistently. Flag any rule that may conflict with consumer law as [VERIFY].

The result is a first draft, without any claim to be legal or compliance advice. Any legal, regulatory, consent or contractual point needs verification from a qualified professional who knows [JURISDICTION].

Fill in before use

Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Request: customer wants to return a lamp bought 24 days ago, opened, working, "changed my mind".
Path: Within 30 days? Yes. Condition: opened, not damaged. Reason: changed mind. Special case: lamp not final sale. Outcome: approve refund, customer pays return shipping.
Sample message: "Hi [CUSTOMER_NAME], your return is approved. Please send the lamp in its original packaging; the refund of [AMOUNT] goes to your original payment method within 5 days of receipt. Return postage is at your expense for change-of-mind returns."
Escalate: three returns in 60 days from the same customer.
Information to collect: order number, photos if damaged, reason. Log format provided. Check local consumer rules [VERIFY].

• returns