Marketplace Seller Message Etiquette Guide
Reply within marketplace rules.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Create a message etiquette guide for sellers on marketplaces. Marketplace and common message types: [MARKETPLACE_MESSAGES]. My response time goals: [RESPONSE_TIMES]. Problems I have had (rule violations, disputes, poor reviews): [PROBLEMS]. Write guidelines for tone, speed, length, and what to avoid (taking conversations off-platform, asking for reviews in prohibited ways, sharing personal contact details). Provide templates for common messages (order confirmation, shipping update, question about an item, delay, problem report) and a process for handling disputes through the platform's tools. Add a weekly checklist for message health and a note that marketplace rules change, so I should read the current seller policies [VERIFY]. Also add a quick reference card for response times and tone, and a plan to record every customer conversation within the platform so that evidence is available in a dispute. Customer replies should never overstate rights or hide them. Mark legal points [VERIFY] for [JURISDICTION], quote only my terms, and suggest an official consumer information source for anything uncertain.
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