Digital Product Download Failure Replies
Fix access problems quickly.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Create reply templates for digital product problems. Product types and delivery method: [PRODUCTS_DELIVERY]. Common issues (link expired, email not received, file corrupted, wrong format): [ISSUES]. Refund policy for digital goods: [REFUND_POLICY]. Draft replies for each issue with troubleshooting steps in plain language, a safe way to resend access, and a clear route to a human. Include a quick checklist for support staff, a log template, and a note on avoiding repeated links to unverified file locations. Provide a policy statement on refunds for digital products that matches my terms. Mark consumer rights for digital content as items to verify [VERIFY] for [JURISDICTION], and remind me to protect customers' data and not to ask for passwords. Also add a plan for test downloads on different devices before launch, a log of recurring failures to fix at source, and a template for a security-related incident, such as a leaked download link. Do not state what the law requires. Tag consumer-protection, labelling and delivery rules [VERIFY] for [JURISDICTION], keep the wording of customer replies factual, and suggest who in the business should confirm each rule.
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