Audit intermediate Works with: Any AI

Service Level Agreement Review

Rubric scoring Has example

Check uptime, support, and remedy terms for real protection.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Score the service level agreement (SLA) I am about to sign or renew. I am the [CUSTOMER_OR_PROVIDER]. Service and how critical it is to me: [SERVICE_AND_CRITICALITY]. SLA text: [PASTE_SLA]. This is a reading aid; have a lawyer confirm.

Score each area from 1 to 5 (5 = strong protection for me) with a quote and a negotiation point:
1. Uptime commitment: the percentage, how it is measured, and what the number means in minutes per month (calculate it).
2. Exclusions: planned maintenance, force majeure, customer-caused outages, third-party failures.
3. Measurement and reporting: who measures, and can I verify it?
4. Support response and resolution times by severity.
5. Remedies: service credits, whether they are automatic or claimed within a deadline, and caps.
6. Chronic failure: right to terminate after repeated misses.
7. Data: backup, recovery time, recovery point, and return of data at exit.
8. Security incident notification.
9. Change control: can the provider reduce the service?
10. Escalation path and named contacts.

Show a table of scores, the three terms most likely to cost me money, and a list of five questions to ask the provider.

Treat all output as a draft for discussion, not legal advice. Have a qualified lawyer or privacy specialist who knows [JURISDICTION] verify it before you rely on it.

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Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

1. Uptime commitment: 3/5. 99.5% means up to 3 hours 39 minutes of downtime a month (43,200 minutes x 0.005 = 216 minutes). Acceptable for a non-critical tool.
2. Exclusions: 2/5. "Planned maintenance" has no time limit or notice.
3. Remedies: 2/5. Service credit of 5% only if you claim within 7 days; capped at 10%.
4. Chronic failure: 1/5. No right to terminate.
Top three costly terms: unlimited maintenance exclusion, 7-day claim window, no exit right.
Questions: Can maintenance be limited to 4 hours/month with 5 days' notice? Can credits be automatic? What are the data export terms at exit?

• sla
• uptime