Billing Dispute Log and Root Cause Audit
Learn from invoice disputes.
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Review billing disputes. Log of disputes for the last six months with reason, outcome and time to resolve: [DISPUTE_LOG]. Total invoices in the period: [INVOICE_COUNT]. Calculate the dispute rate as disputes divided by invoices, the average resolution time and the amount credited. Group by cause: wrong price, wrong quantity, unclear description, delivery problem, duplicate, tax. Rank causes and suggest a fix for each of the top three. Return a table and a prevention plan, including a pre-send review for large invoices. Keep the tone constructive, not blaming. Add a worked rate calculation: 6 disputes in 240 invoices is 2.5 percent. Average time to resolve 9 days; amount credited 410. Causes: unclear description 3, wrong price 2, delivery problem 1. Rank: unclear description is half the disputes, so improve description wording first. Add a prevention step: check any invoice above a set value before sending, and use plain descriptions with dates.
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