Audit beginner Works with: Any AI

Customer Messages and Response Time Audit on Marketplaces

Table output Has example

Check speed and quality of seller replies.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Audit marketplace customer messages. Twenty recent customer messages with my replies and response times: [MESSAGE_LOG]. Marketplace response time targets: [TARGETS]. Templates used: [TEMPLATES].

Check speed, accuracy, tone, whether the question was answered, whether off-platform contact was suggested against the rules, and whether complaints were resolved. Identify the questions that recur.

Return a table with Message type, Response time, Quality (1 to 10) and Improvement, new templates for the top three recurring questions, and a daily routine. Marketplace messaging rules are [VERIFY].

Also check whether messages are answered at weekends and holidays, whether auto-replies set honest expectations, and whether sensitive customer information is handled properly. Suggest a shared inbox routine with ownership, a tagging system for message types, and a monthly review of the questions that could be answered on the listing instead.

Add a final section that lists assumptions you made, each marked clearly, so that I can correct any that are wrong before acting on the recommendations.

Fill in before use

Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Message log summary (invented, 20 messages)
Median first reply: 9 hours; target 24. Longest: 52 hours (weekend). Questions repeated: size (6), delivery time (5), custom colour (4).
Quality scores: tone 8, accuracy 6, completeness 6. Two replies suggested paying outside the platform (rule risk, red).
Templates for the top three questions (drafted from facts supplied): size guide with measurements; delivery range with cut-off; custom order process in four steps.
Routine: check messages at 9, 13 and 17 daily; Saturday check at 11. Marketplace messaging rules: [VERIFY].

• audit