Company Response Time Audit Against Their Own Service Standards
Compare actual response times with what they promised.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit a company's response times. Their published service standards (acknowledge within, respond within, resolve within): [SERVICE_STANDARDS]. My contacts with dates, channels, replies and dates of replies: [CONTACT_LOG]. Reference numbers: [REFERENCES]. Calculate the working days between each contact and each reply and compare with the standard, showing the arithmetic. Make a table with Contact, Date, Standard, Reply date, Days, Met (yes or no), and Note. Count how many met the standard and give the percentage. Identify contacts that never received a reply and promises made in replies that were not kept. Draft a neutral paragraph that lists the response times against their standard for use in a complaint, quoting only the facts, and a request that they confirm the correct reference number and owner. State only what the log shows. Mark the source of each service standard and whether I should verify that it applies to my case [VERIFY]. Treat this as writing help only. Quote no statute from memory. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Say when to see a professional. Promise no result.
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