Support Team Workload and Burnout Risk Audit
Check staffing patterns without making health claims.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit support workload patterns. Tickets per agent per day, hours worked, shift patterns, breaks and handling time for difficult contacts: [WORKLOAD_DATA]. Staff feedback shared voluntarily: [FEEDBACK]. Coverage needs: [COVERAGE_NEEDS]. Identify overloaded periods, uneven distribution, lack of recovery time after difficult contacts, and rules that make breaks hard to take. Suggest scheduling and process changes that respect staff. This is workload analysis, not health advice. Return a table with Pattern, Evidence, Concern (red, amber, green) and Option, and a conversation guide for a team meeting. Working time rules are [VERIFY] for [JURISDICTION]; staff in distress should be directed to appropriate support. Also suggest transparent ways to share difficult contacts, protected time for follow-up work, and a regular check-in. Remind me not to diagnose anyone and to direct staff who are struggling to the support offered by the employer. Use only the hours, wages and headcounts I give you. Tag pay, tip and leave rules [VERIFY] with [JURISDICTION] and recommend a check with a qualified payroll or employment adviser.
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