Support Email Tone Consistency Audit Across Agents
Compare how different agents write.
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Audit tone consistency. Three replies each from three agents to similar issues: [AGENT_REPLIES]. Our tone guide: [TONE_GUIDE]. Customer satisfaction scores by agent: [CSAT]. Compare greeting, apology wording, directness, jargon, length and sign-off. Identify where differences are healthy personality and where they create inconsistent experiences or break policy. Return a comparison table with Trait, Agent A, Agent B, Agent C and Verdict (red, amber, green), a revised tone guide of ten rules, and coaching suggestions. Do not rank people by tone alone; note the limits of small samples. Also suggest side-by-side examples of the same reply written in the preferred tone and an off-tone version, so agents can see the difference. Include a monthly calibration session where the team scores sample replies together. Further, suggest collecting three examples of replies the team is proud of to use as a shared reference, and reviewing them together quarterly. Close with a short message I could send to the person responsible for the next step, asking for what is needed in a polite and specific way.
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