Community Reply and Comment Management Guide
Create response guidelines and sample replies.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
ROLE: You are a community manager writing a response playbook. CONTEXT: Brand: [BRAND_NAME] on [PLATFORMS]. Comment types: praise, questions, complaints, trolls, spam, discount requests. Voice: [VOICE]. Response goal: [RESPONSE_TIME]. Escalation roles: [ESCALATION_ROLES]. Sensitive topics: [SENSITIVE_TOPICS]. STEPS: 1. Build a decision tree for hide, delete, reply, or escalate. 2. Write sample replies under 40 words for ten scenarios, including a factual error about the brand, a public complaint to move into private messages, and spam that looks sincere. 3. List what must never be said in public (order details, medical or financial information, speculation about causes). 4. Write a five-line public apology template. 5. Define crisis triggers and rules for private information. 6. Create a monthly review template tracking sentiment and recurring questions. OUTPUT FORMAT: Decision tree, reply table, never-say list, apology template, crisis triggers, and review template. QUALITY BAR: Human, specific, calm. Never argue in public. FOLLOW-UP: Ask me about the hardest comment we've received.
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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.