Create intermediate Works with: Any AI

Reply to a Refund Request From a Service Client

Structured brief Has example

Handle refund requests fairly and consistently.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Write replies to a refund request. The client's message: [PASTE_REQUEST]. The service delivered and the contract terms (refund policy, guarantees): [SERVICE_AND_TERMS]. What happened (timeline, deliverables, communication): [TIMELINE]. My willingness (full, partial, none, alternative credit): [MY_POSITION]. Jurisdiction: [JURISDICTION].

Write three options:
1. Approve a full or partial refund: confirm the amount and method, when it will arrive, and that the matter is closed; thank them for the feedback.
2. Decline with explanation: reference the agreed terms, summarize the work delivered with dates, propose an alternative (redo a part, credit, extended support).
3. Partial resolution after review: explain what we assessed, what we will refund or fix, and the next step.

Each under 150 words, respectful and factual, with no blame and no legal threats. Add: questions to ask the client before deciding (what specifically did not meet expectations?), a decision tree for refund requests (within guarantee? deliverables delivered? issue caused by us? goodwill?), a template record for each case, and a reminder that consumer protection rules may give rights beyond my policy, so check the rules for [JURISDICTION] with a qualified adviser [VERIFY]. Never promise a refund before approval.

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Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Decline with explanation (about 120 words): "Thank you for your message and for your feedback. I've reviewed the project against the agreement. The three deliverables were delivered on 3, 17, and 24 September, and the two revision rounds in the contract were completed. Because of that, I can't offer a refund. I would like to resolve your concerns, so I can offer one additional revision of the logo variations at no cost. Would you like to schedule a call?"
Decision tree: within guarantee? deliverables delivered? issue caused by us? goodwill? Check consumer rules in your location with an adviser [VERIFY].

• refund
• structured-brief