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Reply to Critical Feedback Received by Email

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Respond constructively when stung.

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Help me reply to critical feedback. The feedback email: [PASTE_FEEDBACK]. Who wrote it and our relationship: [WRITER_AND_RELATIONSHIP]. What I think is fair and what I disagree with: [MY_VIEW]. What I want to happen next: [DESIRED_OUTCOME].

Step 1, a cooling-off analysis: separate the facts, the interpretations, and the emotional tone of the feedback; list the points I should take seriously and the points to clarify.
Step 2, write three drafts:
- Acknowledge and ask questions (when I need specifics): thanks, a summary of what I understood, two clarifying questions, a time for follow-up.
- Accept and commit (when the feedback is right): what I learned, what I will change, and by when.
- Respectfully disagree (when part is inaccurate): thank them, state the points I agree with, correct facts without defensiveness, and propose a conversation.
Each draft under 130 words.
Step 3, what not to send: defensive lines, sarcasm, over-apologizing, copying everyone, and replying within minutes while upset. Suggest waiting before sending and reading aloud.
Step 4, a short plan for acting on the feedback and following up in a month.

Use only my account of events and mark gaps as [ADD DETAIL]. If the feedback involves harassment or discrimination, recommend seeking appropriate support rather than replying alone.

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See an example result (fictional data)
Cooling-off analysis: facts - two reports had errors in the Q2 figures. Interpretation - "careless" is a judgment. Take seriously: reconcile figures. Clarify: which reports and what standard.
Draft 1, acknowledge and ask (about 110 words):
"Thank you for telling me directly. I understand that the Q2 figures in two reports didn't match the ledger, and that this caused rework. Could you point me to the two reports and the figures that differed, so I can trace the cause? I'll send you my findings and a fix by Thursday."
Do not send replies written within minutes of reading. Follow up in a month.

Illustrative only, made-up data. Your results will differ and must be reviewed.

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